If you’d like to get in touch about a particular plugin, you can drop me an email. But before you do, please read this page and be sure you’re sending an email that won’t just waste your time.
How to Get in Touch
If you’d like to get in touch about one of my plugins, and you’d like to make sure it’s worth your time, here’s what I’ll need from you in order to be able to provide you with anything of value:
- Which Plugin?
- You’ll need to tell me which plugin you’re talking about, or it will be very hard to help.
- What Did You Expect and Why?
- What specifically did you expect to happen when using the plugin, and why did you expect that?
- What Happened Instead of What You Expected?
- If something didn’t turn out the way you expected, what exactly happened instead?
- What Did You Read in the Instructions About This Scenario?
- What specifically did you read in the instructions about the scenario where things aren’t working the way you expected?
- What Have You Tried, and What Were the Results?
- Having identified what you expected to happen, observed what happened instead, and read the instructions relevant to your particular situation, what did you try to do to fix the problem you’re experiencing? What happened as a result?
- For Plugins Which Require Theme Modifications, What Have You Modified?
- For plugins which normally require theme modifications to work correctly, what specifically have you done to complete those modifications?
- Have You Checked the FAQ to See if Your Question Has Already Been Answered?
- Please do let me know if your question is missing from the “FAQ for Greg’s Plugins” so I can be sure to add it if it looks like the problem may come up again.
OK, now comes the most important part:
If you’re unable (or unwilling) to answer one or more of the above, then it is unlikely I will be able to help you, and you may not even receive a reply.
Whoa, seriously? Why so harsh?
Here’s why I’m fairly strict about the above: around 95% of support questions about my plugins boil down to the user’s not having read and/or followed the instructions.
Addressing the questions above is a great way of making sure that that statistic does not apply to you and establishes some common ground before we get started.
So, if all that sounds hunky dory, give me a shout here: